FaultTicketFVO

@type

Yes

No

String

When sub-classing, this defines the sub-class Extensible name

@baseType

No

No

String

When sub-classing, this defines the super-class

@schemaLocation

No

No

String

A URI to a JSON-Schema file that defines additional attributes and relationships

name

No

No

String

Name of the trouble ticket, typically a short description provided by the user that create the ticket

description

No

No

String

orderPostedDate

Yes

No

DateTime

Date when the order was posted by the requester

2023-01-01T08:00:00+01:00

severity

No

No

String

The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. Severity values can be for example : Critical, Major, Minor

ticketType

Yes

No

String

attachment

No

No

array of AttachmentRefOrValue

File(s) attached to the trouble ticket. e.g. pictur of broken device, scaning of a bill or charge

channel

No

No

ChannelRef

requestedResolutionDate

No

No

DateTime

The resolution date requested by the user

externalIdentifier

No

No

array of ExternalIdentifier

note

No

No

array of TroubleTicketRemark

The note(s) that are associated to the ticket.

priority

No

No

String

The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc…​

relatedEntity

No

No

array of RelatedEntityRefOrValue

An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated.

relatedParty

No

No

array of RelatedPartyOrPartyRole

The related party(ies) that are associated to the ticket.

troubleTicketRelationship

No

No

array of TroubleTicketRelationship

A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets

troubleTicketCharacteristic

No

No

array of Characteristic

List of characteristics of the trouble ticket

accessLineId

No

No

String

Technical identifier for a physical connection

DEU.DTAG.FTYLIQ7PFT

agreement

Yes

No

array of AgreementRefOrValue

A reference to an agreement defined in the context of the product order

endUserContactAllowed

No

No

Boolean

Defines if direct contact with end user is allowed

endUserAppointmentIsNecessary

No

No

Boolean

Defines if an appointment with the endUser is necessary

expressFaultResolution

No

No

ExpressFaultResolutionType

faultQuestionnaire

No

No

array of QuestionAnswer

An array of questions and answers

minimum items 0; maximum items 99;

interimMessagesRequested

No

No

Boolean

Defines if interim messages are requested to be provided

networkTerminationLocation

No

No

String

Describes the location of the network termination in the building

Flur

resolutionDisputeReason

No

No

String

Indicates the reason why the resolution of the trouble ticket is disputed

requestedTimeSlot

No

No

TimeSlot

appointment

No

No

AppointmentRefOrValue

categoryId

No

No

String

Identifier of the trouble ticket category

billingItem

No

No

array of String

Array/List of billing items

minimum items 0; maximum items 99;