TroubleTicketFVO

Extends: ExtensibleFVO

Field Required Nullable Type Description Constraints Example

Field	Required	Nullable	Type	Description	Example
`@type`	Yes	No	`String`	When sub-classing, this defines the sub-class Extensible name
`@baseType`	No	No	`String`	When sub-classing, this defines the super-class
`@schemaLocation`	No	No	`String`	A URI to a JSON-Schema file that defines additional attributes and relationships
`name`	No	No	`String`	Name of the trouble ticket, typically a short description provided by the user that create the ticket
`description`	No	No	`String`	Description of the trouble or issue
`orderPostedDate`	Yes	No	`DateTime`	Date when the order was posted by the requester	2023-01-01T08:00:00+01:00
`severity`	No	No	`String`	The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. Severity values can be for example : Critical, Major, Minor
`ticketType`	Yes	No	`String`	Represent a business type of the trouble ticket e.g. incident, complain, request
`attachment`	No	No	`array` of AttachmentRefOrValue	File(s) attached to the trouble ticket. e.g. pictur of broken device, scaning of a bill or charge
`channel`	No	No	ChannelRef
`requestedResolutionDate`	No	No	`DateTime`	The resolution date requested by the user
`externalIdentifier`	No	No	`array` of ExternalIdentifier
`note`	No	No	`array` of TroubleTicketRemark	The note(s) that are associated to the ticket.
`priority`	No	No	`String`	The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc…
`relatedEntity`	No	No	`array` of RelatedEntityRefOrValue	An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated.
`relatedParty`	No	No	`array` of RelatedPartyOrPartyRole	The related party(ies) that are associated to the ticket.
`troubleTicketRelationship`	No	No	`array` of TroubleTicketRelationship	A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets
`troubleTicketCharacteristic`	No	No	`array` of Characteristic	List of characteristics of the trouble ticket

@type

Yes

String

When sub-classing, this defines the sub-class Extensible name

@baseType

String

When sub-classing, this defines the super-class

@schemaLocation

String

A URI to a JSON-Schema file that defines additional attributes and relationships

name

String

Name of the trouble ticket, typically a short description provided by the user that create the ticket

description

String

Description of the trouble or issue

orderPostedDate

Yes

DateTime

Date when the order was posted by the requester

2023-01-01T08:00:00+01:00

severity

String

The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. Severity values can be for example : Critical, Major, Minor

ticketType

Yes

String

Represent a business type of the trouble ticket e.g. incident, complain, request

attachment

array of AttachmentRefOrValue

File(s) attached to the trouble ticket. e.g. pictur of broken device, scaning of a bill or charge

channel

ChannelRef

requestedResolutionDate

DateTime

The resolution date requested by the user

externalIdentifier

array of ExternalIdentifier

note

array of TroubleTicketRemark

The note(s) that are associated to the ticket.

priority

String

The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc…

relatedEntity

array of RelatedEntityRefOrValue

An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated.

relatedParty

array of RelatedPartyOrPartyRole

The related party(ies) that are associated to the ticket.

troubleTicketRelationship

array of TroubleTicketRelationship

A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets

troubleTicketCharacteristic

array of Characteristic

List of characteristics of the trouble ticket