TroubleTicketStatusType

Possible values for the status of the trouble ticket<ul> <li>*acknowledged*: The acknowledged status is where an trouble ticket has been received and has passed message level validation (e. g. schema, conformance profile). The trouble ticket is stored and addressable.</li> <li>*rejected*: The rejected status is where Invalid information is provided or the request fails to meet business rules</li> <li>*pending*: The pending status is used when an trouble ticket is currently in a waiting stage for an action/activity to be completed before it can progress further. In situations where Buyer action is required, an “information required” notification will be issued on transition into this status.</li> <li>*held*: The held status is (optional) used when an trouble ticket cannot be progressed due to an issue. Upon resolution of the issue, the trouble ticket will continue to progress</li> <li>*inProgress*: The in progress status is where an trouble ticket has passed the Feasibility check successfully and troubleshooting has started.</li> <li>*cancelled*: The cancelled status is where an trouble ticket has been successfully cancelled.</li> <li>*closed*: The post-provisioning activities such as billing account update have been finalized. The trouble ticket is closed.TODO</li> <li>*resolved*: The resolved status is used when the problem is resolved from the seller’s point of view</li> <li>*failed*: The problem is not resolved and the trouble ticket has failed.</li> </ul>